Return Policy
※ Please confirm the options such as product color and quantity before making a purchase. Once the payment is successful, the order options cannot be changed, and it is deemed that you agree to the return and exchange regulations.
※ Returns/exchanges can only be requested through the official website customer service center.
【Return/exchange process】
For products that meet the return/exchange conditions, please contact the customer service center of the official website within 14 days from the date of receipt and provide the following relevant information. We will confirm and process it for you as soon as possible.
Please provide the following information for the customer service staff to review:
1. Order number:
2. Purchaser's name:
3. Product name and quantity for return/exchange:
4. Reason for return/exchange:
5. Return/exchange shipping address, contact phone number, contact person's name:
6. Whether the product has been opened:
7. Please provide product photos for the customer service staff to confirm the integrity of the product.
The following situations do not support return/exchange requests:
1. Products that have been more than 14 days since the date of receipt.
2. Products that have been opened or damaged, affecting secondary sales.
3. Discounted products and products purchased with points.
4. Return of goods without prior application for return/exchange.
5. Products that are clearly stated on the official website as non-exchangeable and non-returnable.
【Refund information】
1. In general, after we receive the goods you returned and confirm the return request, we will usually refund the amount to your payment account within 15 working days.
2. The refund amount is based on the actual payment amount.
3. All shipping fees are non-refundable.
4. When requesting return/exchange due to personal reasons, the round-trip shipping fees will be borne by the customer.
5. If the customer refuses to accept the goods after they are shipped, the round-trip shipping fees will be borne by the customer.
6. Partial return/exchange of orders is not accepted.